1. Client Introductions
a. Lumen Homecare LLC’s representatives will meet you at the client’s home to introduce you to the

client and family.

2. Always call the client by their last name, (i.e., Mrs. Smith), unless the client tells you it is ok to call

   them by their first name.

3. Upon arriving at a client’s home, your first task is to get acquainted and make them feel

   comfortable.

4. Review the Care Plan Book with the client if they are able and decide where to keep it in the

   house.

5. Discuss meals and favorite foods with the client. Plan nutritious meals with them.

6. Sit with the client during meals, even if you are not eating.

7. Encourage fluid intake to avoid dehydration.

8. Encourage exercise such as short walks or whatever they are capable of. Be sure to monitor and

   stabilize the client while they ambulate.

9. Never touch pills or medication including non-prescription drugs. Contact the office immediately if

   you notice that the client isn’t taking their medication properly.

10.Observe safety problems in the home – frayed rugs, loose wires, bad lighting. Call the office

immediately. Do not fix things but pull them out of the way.

11. Call 911 for obvious emergencies and call the office immediately.

12. Keep all client information regarding their identity, their health, and their lifestyle confidential.

13. Always arrive on time or a few minutes early. Call the office immediately if you are running late;

    then call the client.

14. Be neatly groomed with clean clothes always. Jeans and T-shirts are unacceptable. Shoes should be

    well-kept. Use minimum perfume. Use deodorant and breath fresheners.

15. Smoking is not allowed indoors, even if the client does.

16. Call the office immediately for instructions if your replacement is late.

17. If there is a disagreement, call the office immediately. Do not walk off.

18. Make daily notations in the documentation log, as necessary.